Emergency Service

After normal business hours (Monday – Friday 8:30 a.m. – 5:00 p.m.) and on weekends and holidays, call (423) 743-2330. A technician will answer your call or if they are not available please leave a message with the answering service. Please be ready to provide your name, phone number, and reason for the call.

For inquiries regarding billing questions, please call (423) 743-2330 Monday – Friday 8:30 a.m. – 5:00 p.m.

Warranty Information

Our staff will identify every product sold or rented by our company that carries a warranty and beneficiaries will be notified of warranty coverage. Health and Homecare will honor all warranties under applicable law. Health and Homecare will repair or replace, free of charge, Medicare-covered equipement that is under warranty. You will receive information relating to the applicable warranty on products you receive from our company.

It is Health and Homecare’s policy to accept returns up to, and not exceeding 30 days on equipment and supplies allowed by Public Health and upon inspection by Health and Homecare. A 25% restocking fee may apply to special equipement and supplies.